Privacy Policy & SMS Messaging Terms
Last Updated: October 2026 | Effective Date: October 2023 | Northern Rising LLC
Key A2P 10DLC & Privacy Statement
Northern Rising LLC is committed to safeguarding your privacy. Mobile phone numbers, SMS consent records, and personal opt-in data will strictly NOT be shared with, sold to, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.
1. Information We Collect
Northern Rising LLC collects personal information that you voluntarily provide to us when you:
- Request or schedule a free consultation or appointment via our online calendar
- Fill out an inquiry form, contact request, or consultation questionnaire on our website
- Communicate with our team via telephone, email, or text message (SMS)
- Provide voluntary feedback, intake assessments, or testimonials
This information may include: your first and last name, email address, mobile phone number, preferred appointment times, wellness goals, and any relevant notes you share.
2. How We Use Your Information
We use collected personal information solely for legitimate operational and client-care purposes, including:
- Scheduling, confirming, and managing your therapy or wellness consultations
- Sending automated appointment reminders and calendar confirmations via SMS or email
- Responding directly to your questions, service inquiries, or support requests
- Announcing upcoming events, new programs, and practice updates via SMS or email to clients who have opted in to receive such communications
- Maintaining secure clinical records in accordance with professional wellness and confidentiality standards
3. SMS/Text Messaging Terms & Conditions (A2P 10DLC Compliance)
When you provide your mobile phone number on any contact form, scheduling tool, or intake request and select the consent checkbox, you agree to receive SMS communications from Northern Rising LLC.
- Message Purpose: Text messages may include direct customer care, appointment scheduling, consultation confirmations, reminders, responses to your personal inquiries, and occasional marketing/promotional messages announcing upcoming events and new program updates.
- Message Frequency: Message frequency varies based on your appointments and interactions (typically 1–4 messages per booked appointment), plus occasional event and program announcements.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan.
- Opt-Out Instructions: You can cancel SMS messages at any time. Simply reply STOP to any text message from us. Upon sending STOP, you will receive one confirmation message, and we will discontinue text messaging to that number.
- Help & Support: If you need assistance, reply HELP to any message, call us at 352-605-9897, or email support@northernrising.org.
- Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
- No Sharing with Third Parties: As stated, your opt-in consent and mobile phone number will never be shared with third parties or external affiliate partners.
4. Information Sharing & Disclosure
We do not sell, trade, rent, or lease your personally identifiable information. We may only disclose your data under the following narrow circumstances:
- Authorized Service Providers: Trusted software service providers (such as encrypted appointment scheduling software and communication infrastructure) who assist us in operating our practice, bound by strict confidentiality and data protection agreements.
- Legal Compliance & Safety: If required by law, subpoena, court order, or to protect the safety of an individual in crisis in accordance with mandatory reporting laws.
5. Data Security
We implement industry-standard physical, electronic, and administrative security measures to safeguard your personal details and communication records against unauthorized access, disclosure, or misuse.
6. Your Rights & Contact Details
You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information from our non-clinical communication databases.
Northern Rising LLC
11150 N Williams St., Dunnellon, FL 34432
352-605-9897
support@northernrising.org